Effective Date: 01.01.2026
At Road Dial, we value the privacy and trust of our
users, vendors, drivers, and partners. This Privacy Policy explains
how we collect, use, store, and protect your information when you use
our platform, website, mobile application, or services.
1. Information We Collect
We may collect the following information:
A. Personal Information
- Name
- Mobile Number
- Email Address
- Business Name
- Vehicle Details
- Address / Location
B. Vendor Information
- Service Category
- Shop / Workshop Details
- Identification Documents
- Bank / Payment Details (if applicable)
C. Technical Information
- Device Information
- IP Address
- GPS / Location Data
- App Usage Data
2. How We Use Your Information
We use collected information to:
- Connect customers with nearby service vendors
- Provide roadside assistance services
- Improve response time and platform performance
- Verify vendors and users
- Send notifications, updates, and support messages
- Prevent fraud and misuse
3. Location Data
Road Dial may use live location data to:
- Match users with nearby vendors
- Improve service efficiency
- Provide accurate navigation and assistance
Location information is only used for operational purposes.
4. Data Sharing
We do not sell personal information.
We may share limited information with:
- Registered vendors / service providers
- Government authorities when legally required
- Payment or technical partners necessary for operations
5. Data Security
We implement reasonable security measures to protect user data
from unauthorized access, misuse, or disclosure. However, no
digital system can guarantee complete security.
6. User Responsibilities
Users and vendors are responsible for:
- Providing accurate information
- Maintaining account confidentiality
- Using the platform lawfully
7. Third-Party Services
Road Dial may use third-party tools such as:
- Google Maps
- Payment Gateways
- Cloud Hosting Providers
These services may have their own privacy policies.
8. Account Suspension
Road Dial reserves the right to suspend or terminate accounts
involved in:
- Fraudulent activity
- Misconduct
- Abuse of the platform
- Fake service requests
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
Continued use of the platform means acceptance of updated terms.